These Terms and Conditions set out the basis on which we provide rubbish clearance and waste collection services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
These Terms apply to all waste removal and associated services we provide to domestic and commercial customers within our service area, including Kingston upon Thames and surrounding locations in the United Kingdom.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or purchases the service from us.
Services means rubbish clearance, waste collection, waste removal, recycling, and related services provided by us to the Customer.
Waste means the materials, items or rubbish that the Customer asks us to remove, collect or dispose of.
Booking means a confirmed request by the Customer for Services, made through phone, email, online form or any other communication accepted by us.
We, us or our means the rubbish clearance provider operating under the name Rubbish Clearance Kingston upon Thames.
We provide waste collection and rubbish clearance services for domestic, commercial and light industrial premises, including but not limited to household rubbish, garden waste, office furniture, non-hazardous construction waste and general bulky items.
The exact scope of each service visit, including the type and estimated volume or weight of waste, will be agreed at the time of Booking or on arrival at the premises prior to commencement of work.
We reserve the right to refuse to collect certain items if they are prohibited by law, are hazardous, or if collection would pose a health and safety risk to our team or the public.
3.1 Customers may request a quotation and make a Booking by telephone, email or through our online enquiry channels. A Booking is only confirmed once we have accepted the request and provided a date and time window for the service.
3.2 Quotations may be given based on information provided by the Customer, including photographs, descriptions of the waste and access details. Any quotation given prior to a site visit is an estimate only and may be revised once our team attends the premises and inspects the waste.
3.3 When we arrive at the premises, our team will assess the volume, weight, type of waste and access conditions. If the actual waste or access differs from the information originally provided, we may revise the price. The Customer will be informed of any change before the work starts and may choose whether to proceed.
3.4 By confirming a Booking, the Customer warrants that they have the authority to request the removal of the Waste from the relevant premises and that they have obtained any necessary permissions for us to access the site.
4.1 The Customer must ensure that our team has safe, timely and reasonable access to the premises, including any necessary parking permissions or access codes, so that we can perform the Services as agreed.
4.2 The Customer agrees to clearly indicate which items and materials are to be removed and which should remain. We shall not be liable where items are removed or left behind due to unclear instructions.
4.3 The Customer must ensure that the Waste is not contaminated with hazardous or prohibited materials and is suitable for manual or mechanical handling in accordance with health and safety requirements.
4.4 If we are unable to carry out the Services due to lack of access, unsafe conditions, or incorrect information provided by the Customer, we may charge a call-out fee or reasonable costs incurred.
5.1 Prices for our rubbish clearance and waste collection services are generally based on the volume and type of Waste, weight restrictions, labour required and any additional services such as dismantling or loading from upper floors.
5.2 Unless otherwise agreed in writing, prices quoted are exclusive of any applicable taxes that might be payable under UK law. If such taxes apply, they will be added to the final invoice.
5.3 Payment is due in full on completion of the Services, unless we have agreed alternative credit terms in advance. We may accept payment by cash, card, bank transfer or other agreed payment methods.
5.4 For commercial and account Customers, payment terms will be stated on the invoice. If payment is not received by the due date, we may charge interest on overdue amounts at the statutory rate, together with any reasonable costs of recovery.
5.5 We reserve the right to require a deposit or full payment in advance for certain Bookings, including larger collections, specialist services or where access or parking is restricted.
6.1 The Customer may cancel or amend a Booking by contacting us directly. To avoid charges, the Customer should provide as much notice as possible and no less than 24 hours before the scheduled arrival time.
6.2 If the Customer cancels less than 24 hours before the agreed time, or fails to provide access when we arrive, we may charge a reasonable cancellation or call-out fee to cover our costs and lost time.
6.3 We reserve the right to reschedule or cancel a Booking at any time in the event of circumstances beyond our reasonable control, including but not limited to severe weather, traffic disruption, vehicle breakdown, staff illness or safety concerns. In such cases, we will make reasonable efforts to inform the Customer as soon as possible and arrange a new appointment.
6.4 Where the Customer requests changes to the scope of the Services on the day of collection, we will use reasonable efforts to accommodate such changes. Any increase in the amount of Waste or labour required may lead to an adjusted price, which will be confirmed before the additional work is carried out.
7.1 We operate in accordance with applicable waste management legislation and regulations in the United Kingdom, including the duty of care relating to controlled waste. We will dispose of or recycle Waste only at authorised facilities.
7.2 The Customer is responsible for ensuring that the Waste we are asked to remove does not contain prohibited or hazardous materials, unless we have specifically agreed in advance to handle such material and we hold the appropriate authorisations.
7.3 We do not normally collect certain hazardous or specialist waste, including but not limited to asbestos, chemicals, solvents, medical waste, gas cylinders, explosives, biological waste or any material that may be considered hazardous under UK law.
7.4 If, during the provision of the Services, we discover that the Waste includes prohibited or hazardous items which were not disclosed at the time of Booking, we may refuse to collect those items, adjust our charges or terminate the Services. The Customer may be responsible for any additional costs incurred, including any necessary specialist handling or legal compliance obligations.
7.5 Title and responsibility for the Waste transfers to us once it has been loaded into our vehicle, provided that the Waste is lawful and acceptable under relevant regulations. If any Waste is later found to be unlawful or misdescribed, the Customer may remain responsible for any legal or regulatory consequences.
8.1 We will perform the Services with reasonable care and skill, using properly trained staff and suitable equipment to carry out rubbish clearance and waste collection efficiently and safely.
8.2 We will take reasonable care to avoid causing damage to property when removing Waste. The Customer must advise us of any fragile areas, delicate fixtures, or access routes that require particular care.
8.3 Our liability for any loss or damage caused by our negligence or breach of these Terms shall be limited to the lower of the cost of repairing the damage or the value of the affected property, and in any event shall not exceed the total price paid or payable by the Customer for the relevant Services.
8.4 We shall not be liable for any indirect or consequential loss, including loss of profit, business interruption or loss of data, arising from or in connection with the Services.
8.5 Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
8.6 The Customer is responsible for ensuring that access routes are clear and safe. We shall not be liable for damage or delay arising from obstructions, poor access, unsafe conditions or structural weaknesses beyond our reasonable control.
9.1 The Customer warrants that they are either the owner of the Waste and the premises, or are authorised by the owner to arrange the removal of the Waste and to grant us access.
9.2 The Customer warrants that the Waste to be removed is accurately described, does not contain hidden hazardous materials, and may lawfully be collected, transported and disposed of by us.
9.3 The Customer agrees to indemnify us against any losses, damages, claims, penalties, fines or expenses we incur as a result of any breach by the Customer of these warranties or of applicable waste regulations, including any misdescription of the Waste.
10.1 The Customer should check the premises before our team leaves to ensure that all intended Waste has been removed and that no items have been taken in error. Any concerns should be raised immediately with our team on site where possible.
10.2 If the Customer believes that part of the agreed Waste was not collected or that damage was caused during the provision of the Services, they must notify us as soon as reasonably practicable and in any event within 48 hours of completion of the Services.
10.3 We will investigate any complaint and, where appropriate, arrange to collect missed items or consider a repair, replacement or compensation, subject to the limitations of liability in these Terms.
11.1 We maintain appropriate public liability and employer liability insurance in respect of the Services we provide. Details of our insurance cover are available on request.
11.2 Our insurance does not cover pre-existing damage, inherent structural defects or items not directly handled by our team. The Customer should have their own insurance in place for their property and belongings.
12.1 We shall not be in breach of these Terms, nor liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control, including but not limited to severe weather, floods, fire, strikes, civil unrest, road closures or legal restrictions.
12.2 In such circumstances, we will make reasonable efforts to resume the Services as soon as it is safe and practical to do so and may offer an alternative appointment.
13.1 We will collect and process personal data provided by the Customer in connection with the Booking and provision of the Services in accordance with applicable data protection laws in the United Kingdom.
13.2 Personal data may include contact details, address, payment information and any relevant instructions related to access or service delivery. We will use this data solely to manage Bookings, perform the Services, handle payments and deal with customer service matters, except where we are required by law to disclose information to public authorities or regulatory bodies.
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that specific service visit.
14.2 Any changes that materially affect the Customer's rights will be communicated or made available through our usual customer communication channels.
15.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
16.1 These Terms and Conditions, together with any written quotation or confirmation of Booking, constitute the entire agreement between the Customer and us in relation to the Services and supersede any prior understandings, agreements or representations, whether oral or written.
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, the Services or any related matters.
By making a Booking with Rubbish Clearance Kingston upon Thames and allowing us to collect Waste from your premises, you acknowledge that you have read, understood and agree to these Terms and Conditions.
Read the UK service terms and conditions for Rubbish Clearance Kingston upon Thames, covering bookings, payments, cancellations, liability, waste regulations, and governing law.
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